SMS / MMS Terms of Service
Per 10DLC regulations, Santorini Solutions cannot provide SMS / MMS functionality to businesses with the legal entity type of Sole Proprietorship without EINs. All businesses must provide an EIN to Santorini Solutions at setup.
Carrier fees and account restrictions:
It is your responsibility to be aware of any additional restrictions when sending SMS messages, and to adhere to any and all policies related to the recipient number.
Prohibited campaigns
SMS is a great way to engage your opted-in customers, but there are limitations and restrictions in terms of what may be sent, and the content of those messages. The following campaigns are prohibited across all of Santorini SMS solutions:
- Loan and mortgage advertisements
- Credit repair offers
- Debt relief offers
- Debt collection attempts
- Work-from-home advertisements
- Secret shopper advertisements
- Alcohol, tobacco, or firearms advertisements
- Pharmaceutical, vitamin, or other drug advertisements
- Campaigns that may be similar to the above
Some campaigns are designed to engage existing customers, but are often prohibited because they are similar in nature to the types of campaigns listed above. For these types of campaigns, you may be able to receive an exemption by registering for a special TCR campaign. Without this exemption, Santorini Solutions is unable to allow these campaigns.
Prohibited content
The following message content is also strictly prohibited and may result in your service being blocked or suspended by the carriers or :
- Messages that engage in any illegal activity or otherwise violate our terms of service, including the acceptable use policy
- Messages that engage in or promote, pornographic or adult entertainment, regardless of legality
- Messages that contain text or references to violence, hate speech, or otherwise engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior
- Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis)
- Messages that contain third-party affiliate/lead generation links
- Messages that contain obfuscated links for the purpose of misleading the reader, or use links contrary to the expectation of the user based on the message text
- Messages that are structured to evade this policy or the policies of carriers (e.g. misspelling, uncommon capitalization, etc.)
- Santorini Solutions reserves the right to add to this list at any time or determine whether messages are prohibited at its discretion.
