GXP1625

BASIC PHONE OPERATIONS

PLACE A  CALL

Take Handset/Headset off-hook, press SPEAKER button Picture or press a LINE key (activates speakerphone). Enter the phone number.  Press the SEND button Pictureor press the “DIAL” soft key.

ANSWER A CALL

Select any of this options:

Lift the Handset, press Headset button (off hook) Picture, Press SPEAKER Picture, or press the blinking LINE button.

Multiple Incoming Calls:

The next available line will flash red. Answer an incoming call by pressing its corresponding LINE button. The current call will be put on hold.

Toggle between the calls using the LINE button.

PLACE A CALL ON HOLD

Place a call on ‘hold’ by pressing the hold button Picture
Resume call by pressing the corresponding blinking LINE.

REDIAL

Take the phone off- hook then press the SEND button Pictureor press the “REDIAL” soft key.
Note: The phone will redial using the same SIP account as was used for the last call.

USING A HEADSET OR SPEAKER

Press the SPEAKER Button Pictureto turn speaker ON/OFF.
Press HEADSET button Pictureto use the headset once it had been connected.

VOLUME ADJUSTMENT 

Use the VOLUME button Picture to adjust the ring volume when the phone is idle.
Press the volume button during an active call to adjust the call volume.

BUSINESS PHONE FEATURES

CONFERENCE CALL 

Initiate a 3-Way Conference Call:
Assuming that you are already in a conversation and wish to bring a third party together in a 3-way conference:

  1. Press Conference button Picture to bring up the conference dialing screen.
  2. Dial the third party number followed by SEND key.
  3. When the call is established to the third party, press the “ConfCall” soft key to initiate 3-way conference

Cancel a Conference Call:

  1. Press “EndCall” soft key in conference dialing screen to resume the two-way conversation.

Resume Two-Way Conversation:

  1. Press “Kick” soft key in conference dialing screen to resume the two-way conversation.

Hold the Conference:

  1. Press Hold button to hold the conference call with all parties are on hold;
  2. Press “ReConf” soft key to resume conference call

End The Conference:

  • The conference will be terminated for all three parties if the conference initiator hangs up or presses “EndCall” soft key.

CALL FORWARDING

Automatically forward incoming calls to an internal extension or external number.

Before you begin: If you need to forward a single call, press the Forward softkey while your phone rings to send the caller to another person.
  1. Dial:
    • *72: Forwards all incoming calls. (All/Unconditional)
    • *90: Forwards all unanswered incoming calls. (No Answer/Delayed)
    • *92: Forwards all incoming calls while you're in a call. (Busy)
  2. Dial the forwarding destination (internal extension or external number).
  3. Press the Ok softkey.
What to do next: To disable call forwarding, dial *73 All/Unconditional, *91 Busy, or *93 No Answer/Delayed.

TRANSFERRING A CALL

Attended Transfer

Place a current call on hold and speak with the destination party before transferring the call.

Common Use Cases: You want to transfer a call to another extension or an outside number.  First you want to talk with the new party and once it is decided to transfer the call, you will connect the two parties and disconnect from the call.

  1. While on an active call, Press the softkey 'Transfer' or key to place the current call on hold and initiate a new call.
  2. Dial the transfer destination (internal extension or external number).
  3. Choose softkey 'AttTrnf'
  4. Speak to the destination party.
  5. Press   or  softkey 'Transfer'. 

Blind Transfer

Transfer a call to another party without speaking to them first.

Common Use Cases: You are on a call in your desk phone and now you have to continue the conversation in your car or another extension.  Blind Transfer will connect the original caller with a new number and disconnect from your desk phone.

  1. While on an active call, Press the softkey 'Transfer' or key to place the current call on hold and initiate a new call.
  2. Dial the transfer destination (internal extension or external number).
  3. Choose softkey 'BlindTrnf'
  4. The caller will now hear the new party being called. 

DO NOT DISTURB (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

  1. When the phone is idle, press the 'Mute' button to enable/disable. Note: This will put all of the lines to 'DND' Your phone logs any missed calls in your call history.

MODIFY RINGTONE

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

    1. Press .
    2. Select Preference > Sounds > Ring Tone.
    3. Select the desired ringtone (highlight to sample ringtones).
    4. Press  again.
      Note: This phone does not support silent ringtones.

VOICE MAIL SYSTEM

VOICE MESSAGE 

A blinking LED (Green) MWI (Message Waiting Indicator) indicates a message is waiting. From your desk phone, do the following:

  • Press the voicemail key on the phone.
  • Enter password: 1234 (default) or current password
  • Select 1 for 'New Message'.
  • Then select one of the following menu options
7 - Delete This Message
6 - Play the Next Message
4 - Play the Previous Message
5 - Repeat the Current Message 

RECORDING GREETINGS 

To record an unavailable message for each individual extension’s voicemail

  • To record, every employee will operate on his/her own phone.
  • Press the voicemail key on the phone.
  • Enter password: 1234 (default) or current password
  • Select 0 for mailbox options.
  • Then select one of the following menu options
1 - Record Your Unavailable Message
2 - Record Your Busy Message 
3 - Record Your Name
4 - Manage Your Temporary Message 
5 - Reset Your Password
* - Return to the Main Menu