Phone Features

BASIC PHONE OPERATIONS

PLACE A  CALL

Take Handset/Headset off-hook, press SPEAKER button or press a LINE key (activates speakerphone). Enter the phone number.  Press the SEND button or press the “DIAL” soft key.

ANSWER A CALL

Select any of this options:

Lift the Handset, press Headset button (off hook) , Press SPEAKER , or press the blinking LINE button.

Multiple Incoming Calls:

The next available line will flash red. Answer an incoming call by pressing its corresponding LINE button. The current call will be put on hold.

Toggle between the calls using the LINE button.

PLACE A CALL ON HOLD

Place a call on ‘hold’ by pressing the hold button
Resume call by pressing the corresponding blinking LINE.

REDIAL

Take the phone off- hook then press the SEND button or press the “REDIAL” soft key.
Note: The phone will redial using the same SIP account as was used for the last call.

USING A HEADSET OR SPEAKER

Press the SPEAKER Button to turn speaker ON/OFF.
Press HEADSET button to use the headset once it had been connected.

VOLUME ADJUSTMENT 

Use the VOLUME button  to adjust the ring volume when the phone is idle.
Press the VOLUME button during an active call to adjust the call volume.

BUSINESS PHONE FEATURES

CONFERENCE CALL 

Initiate a 3-Way Conference Call:
Assuming that you are already in a conversation and wish to bring a third party together in a 3-way conference:

  1. Press Conference button  to bring up the conference dialing screen.
  2. Dial the third party number followed by SEND key.
  3. When the call is established to the third party, press the “ConfCall” soft key to initiate 3-way conference

Cancel a Conference Call:

  1. Press “EndCall” soft key in conference dialing screen to resume the two-way conversation.

Resume Two-Way Conversation:

  1. Press “Kick” soft key in conference dialing screen to resume the two-way conversation.

Hold the Conference:

  1. Press Hold button to hold the conference call with all parties are on hold;
  2. Press “ReConf” soft key to resume conference call

End The Conference:

  • The conference will be terminated for all three parties if the conference initiator hangs up or presses “EndCall” soft key.

CALL FORWARDING

Automatically forward incoming calls to an internal extension or external number.

Before you begin: If you need to forward a single call, press the Forward softkey while your phone rings to send the caller to another person.
  1. Dial:
    • *72: Forwards all incoming calls. (All/Unconditional)
    • *90: Forwards all unanswered incoming calls. (No Answer/Delayed)
    • *92: Forwards all incoming calls while you're in a call. (Busy)
  2. Dial the forwarding destination (internal extension or external number).
  3. Press the Ok softkey.
What to do next: To disable call forwarding, dial *73 All/Unconditional, *91 Busy, or *93 No Answer/Delayed.

TRANSFERRING A CALL

Attended Transfer

Place a current call on hold and speak with the destination party before transferring the call.

Common Use Cases: You want to transfer a call to another extension or an outside number.  First you want to talk with the new party and once it is decided to transfer the call, you will connect the two parties and disconnect from the call.

  1. While on an active call, Press the softkey 'Transfer' or key to place the current call on hold and initiate a new call.
  2. Dial the transfer destination (internal extension or external number).
  3. Choose softkey 'AttTrnf'
  4. Speak to the destination party.
  5. Press   or  softkey 'Transfer'. 

Blind Transfer

Transfer a call to another party without speaking to them first.

Common Use Cases: You are on a call in your desk phone and now you have to continue the conversation in your car or another extension.  Blind Transfer will connect the original caller with a new number and disconnect from your desk phone.

  1. While on an active call, Press the softkey 'Transfer' or key to place the current call on hold and initiate a new call.
  2. Dial the transfer destination (internal extension or external number).
  3. Choose softkey 'BlindTrnf'
  4. The caller will now hear the new party being called. 

DO NOT DISTURB (DND)

DND (Individual Extension)

Stop your phone from ringing for your extension. Note that this feature is enables/disables the feature for your extension only. In a business with more than 1 phone, other phones will continue working as normal.  If all phones are enabled for 'DND', the caller will hear either the individual mailbox associated with the phone or the company wide voice mail (if setup).

  1. ENABLE DND: When the phone is idle, press the 'Mute' button to enable/disable. Note: This will put all of the outside lines and/or your extension to 'DND' on your individual phone. Please check phone logs for any missed calls in your call history.
  2. DISABLE DND: Press the 'Mute' button to disable.

DND (Company Wide)

On some solutions, a company wide DND (optional feature) can be programmed into the phone system.  Check for the 'GDND' function in the 'Soft Keys' or  'Multi-Purpose Keys'.  If this feature is enabled, all calls will immediately go to the global company wide voice mail.

BUSY LAMP FIELD (BLF)

The BLF indicator (optional feature) in intended to show if your co-worker is currently using their extension.  This is typically used to do a quick check to see if your co-worker is available to take a call before a call transfer is made.
1. Use the 'Right/Left Key' to see the list of extensions for your co-workers.
2. Check the associated LED for the destination party.  If the color is 'Green' then the co-worked is available.  If the color is 'Red' then the co-worker is on the phone.

CALL PARK & PICKUP

'Call Park' (optional Feature) allows a call to be put on hold in one phone, and picked up in another extension.
There can be one or more park keys depicted as (Park, Park 1, Park 2 etc).  An example of when this feature is useful is a case where a 'receptionist' who is on an incoming call decides that the call is put on hold followed by alerting a third party to pick up the call on any available extension. Another situation is where a party decides that they need to put a conversation on hold and pick up the call at another extension.
Putting a Call in 'Park' Mode.
  1. While on an active call, Press the softkey 'Transfer' or key to place the current call on hold.
  2. Ensure that one or more of the 'Park' slots are available.  The color of 'Green' or 'Red' in either the 'Line Keys' section or 'Soft Key' section indicates if it currently availability or in use.
  3. Press the 'CallPark' button within the 'Soft Key' section or 'Multi-Purpose Key' section (varies for each customer) if the LED is Green.  As this point, the next available 'Park' slot will flash to indicate that it is in 'Call Park' mode. Note the slot to alert the third party (e.g. Park 1, Park 2 etc).
  4. Once the call is put in "Call Park', the calling party will now hear standard announcements or music as programmed on your phone system.

Picking up a "Parked' call at another extension

  1. Pick up the call by pressing the associated flashing 'Park' button.
  2. Once the call is picked up, the call is connected.

MODIFY RINGTONE

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

    1. Press .
    2. Select Preference > Sounds > Ring Tone.
    3. Select the desired ringtone (highlight to sample ringtones).
    4. Press  again.
      Note: This phone does not support silent ringtones.

VOICE MAIL SYSTEM

VOICE MESSAGE 

A blinking LED (Green) MWI (Message Waiting Indicator) indicates a message is waiting. From your desk phone, do the following:

  • Press the voicemail key on the phone.
  • Enter password: 1234 (default) or current password
  • Select 1 for 'New Message'.
  • Then select one of the following menu options
7 - Delete This Message
6 - Play the Next Message
4 - Play the Previous Message
5 - Repeat the Current Message 

RECORDING GREETINGS 

To record an unavailable message for each individual extension’s voicemail

  • To record, every employee will operate on his/her own phone.
  • Press the voicemail key on the phone.
  • Enter password: 1234 (default) or current password
  • Select 0 for mailbox options.
  • Then select one of the following menu options
1 - Record Your Unavailable Message
2 - Record Your Busy Message 
3 - Record Your Name
4 - Manage Your Temporary Message 
5 - Reset Your Password
* - Return to the Main Menu

 

BASIC TROUBLE SHOOTING

With IP based telephone systems, majority of issues are due to LAN connectivity and unstable data rates.  Each phone is an IP device with an internet address.  Your GRP2616 has many rich features that allows you to check issues from the phone keypad.

CANNOT RECEIVE OR MAKE CALLS 

Step 1: On the main display there should be a 'Green' phone symbol next to each account. If the color is 'Green' this means it is currently online. If it is grayed out then it is 'offline'.  When 'offline' not calls will work for that line.

Step 2: Click on the MENU/OK Key and use the right arrow to 'Status'.  Under 'Account Status' note if the account shows 'Registered' or  'Not Registered'.

Step 3: Click on the MENU/OK Key and use the right arrow to 'Status'.  Under 'Network Status' not the IPv4 Addr.

 

VOICE QUALITY ISSUES 

The most common causes of call quality is the internet service.

Your support engineer will most likely ask you to do a Speed Test from a computer on the same network as the phone system.

Step 1: Simply click on http://www.dslreports.com/speedtest and select the correct connection type and run the test.

Step 2: Note the results for 'Overall', 'Bufferbloat', 'Quality'.  Also note the download upload speeds.